{"id":174,"date":"2022-01-17T12:54:04","date_gmt":"2022-01-17T11:54:04","guid":{"rendered":"https:\/\/fullservicesolution.it\/?page_id=174"},"modified":"2026-02-17T08:18:00","modified_gmt":"2026-02-17T07:18:00","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/www.fullserviceict.it\/?page_id=174","title":{"rendered":"ASSISTENZA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"174\" class=\"elementor elementor-174\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8eebe55 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8eebe55\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c3bd85e\" data-id=\"c3bd85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c40433a elementor-widget elementor-widget-image-carousel\" data-id=\"c40433a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carosello d&#039;immagini\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper swiper-image-stretch\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 di 1\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.fullserviceict.it\/wp-content\/uploads\/2022\/02\/HP11-1.jpg\" alt=\"HP11\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-efd762a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"efd762a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3665ab3\" data-id=\"3665ab3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6340317 elementor-widget elementor-widget-heading\" data-id=\"6340317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ASSISTENZA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-854f0fa elementor-widget elementor-widget-text-editor\" data-id=\"854f0fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019attivit\u00e0 viene svolta esclusivamente dalle nostre <strong>figure professionali<\/strong> full time attraverso linee riservate e dai nostri <strong>supervisor<\/strong>, una figura professionale non applicata esclusivamente al progetto specifico ma con elevato <strong>skill tecnico<\/strong> e <strong>manageriale<\/strong> che manterr\u00e0 i rapporti con il cliente, le varie sedi, i punti vendita e in generale con tutti gli attori coinvolti nel progetto. Il supervisor si occupa inoltre della <strong>gestione del progetto<\/strong> con ruolo di <strong>System Administrator<\/strong> e <strong>Technical Coordinator<\/strong> e della elaborazione statistiche e report mensili. Il presidio opera presso la <strong>sede della FullService Solution<\/strong> ed \u00e8 dotato di un numero unico (con gestione gruppo di chiamata) tramite il quale il presidio potr\u00e0 essere contattato. In casi particolari \/ straordinari ci rendiamo disponibili ad attivit\u00e0 presso le sedi del cliente per verificare situazioni locali particolari.<\/p>\n<ul>\n<li><strong>CONTACT CENTER<\/strong><br \/>Prima dell\u2019inizio dell\u2019erogazione del servizio, sar\u00e0 comunicato al cliente l\u2019elenco delle risorse che si intende impiegare nella attivit\u00e0 di presidio per tutta la durata contrattuale, anche allo scopo di garantire le necessarie autorizzazioni all\u2019accesso e valutarne il curriculum vitae. Eventuali sostituzioni che si rendessero necessarie durante il periodo di erogazione del servizio per cause non prevedibili saranno concordate con il cliente finale. Il cliente finale si riserva comunque il diritto di richiedere la sostituzione di una o pi\u00f9 delle risorse indicate qualora le ritenga, a suo insindacabile giudizio, non idonee allo svolgimento dei compiti assegnati.<\/li>\n<li><strong>FLYING DOCTOR<\/strong><br \/><strong>FullService Solution<\/strong> nasce con l\u2019obiettivo di erogare servizi in ambito ITC; si \u00e8 specializzata come <strong>System Integrator<\/strong>, offrendo servizi di <strong>consulenza applicativa<\/strong> e <strong>soluzioni ITC<\/strong>. Inoltre la professionalit\u00e0, la specializzazione e il costante aggiornamento dei nostri collaboratori, ci ha permesso di offrire ai clienti soluzioni globali che si avvalgono di software proprietari e di un qualificato servizio di consulenza tecnica e di assistenza sistemistica. Secondo questa vista gestionale, l&#8217;intera realt\u00e0 aziendale \u00e8 coinvolta verso la condivisione degli obiettivi comuni. [<a href=\"https:\/\/www.fullserviceict.it\/flying-doctor-team\/\"><strong>APPROFONDISCI<\/strong><\/a>]<\/li>\n<li><strong>VPN<\/strong><br \/>FULL KEY \u00e8 una LAN su Internet, una VPN semplice e sicura che consente di connettere due o pi\u00f9 dispositivi, sfruttando una connessione Internet, in una VPN (virtual private network) per una comunicazione diretta e protetta. [<a href=\"https:\/\/www.fullkey.it\/\" target=\"_blank\" rel=\"noopener\"><strong>APPROFONDISCI<\/strong><\/a>]<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edba9e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edba9e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a140e66\" data-id=\"a140e66\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec69de8 elementor-widget elementor-widget-heading\" data-id=\"ec69de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.fullserviceict.it\/?page_id=875\">FULL4DRIVE<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22e1b1a elementor-widget elementor-widget-image\" data-id=\"22e1b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.fullserviceict.it\/?page_id=875\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.fullserviceict.it\/wp-content\/uploads\/2026\/02\/FULL4DRIVE.jpg\" title=\"FULL4DRIVE\" alt=\"FULL4DRIVE\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94d178b elementor-widget elementor-widget-text-editor\" data-id=\"94d178b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il <strong>Full4Drive <\/strong>\u00e8 un <strong>preventivatore multibrand<\/strong>, una nostra soluzione pensata per supportare le aziende del settore <strong>Automotive<\/strong> nella gestione rapida, accurata e strutturata dei preventivi. [<a href=\"https:\/\/www.fullserviceict.it\/?page_id=875\"><strong>&#8230;<\/strong><\/a>]\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0226c52\" data-id=\"0226c52\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1102e8c elementor-widget elementor-widget-heading\" data-id=\"1102e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.fullserviceict.it\/?page_id=172\">SOFTWARE<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c22860 elementor-widget elementor-widget-image\" data-id=\"0c22860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.fullserviceict.it\/?page_id=172\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.fullserviceict.it\/wp-content\/uploads\/2022\/02\/HP07.jpg\" title=\"HP07\" alt=\"HP07\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d3873 elementor-widget elementor-widget-text-editor\" data-id=\"55d3873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Grazie all\u2019utilizzo delle pi\u00f9 <strong>recenti tecnologie di sviluppo web<\/strong>, garantiamo la visualizzazione e l\u2019utilizzo dei nostri software su differenti piattaforme rendendoli dei sistemi cross-browser.\u00a0 [<a href=\"https:\/\/www.fullserviceict.it\/?page_id=172\"><strong>&#8230;<\/strong><\/a>]\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bd2294a\" data-id=\"bd2294a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd2a3b elementor-widget elementor-widget-heading\" data-id=\"8bd2a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.fullserviceict.it\/?page_id=174\">HELP DESK<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c516da1 elementor-widget elementor-widget-image\" data-id=\"c516da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.fullserviceict.it\/?page_id=174\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.fullserviceict.it\/wp-content\/uploads\/2022\/02\/HP11-1.jpg\" title=\"HP11\" alt=\"HP11\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761b8e8 elementor-widget elementor-widget-text-editor\" data-id=\"761b8e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Operiamo sulle specifiche richieste risolvendo i problemi tramite l\u2019<strong>assistenza remota e on-site<\/strong> ottimizzando i tempi d\u2019intervento, con soluzioni personalizzabili su ogni tipologia e dimensione di azienda. [<a href=\"https:\/\/www.fullserviceict.it\/?page_id=174\"><strong>&#8230;<\/strong><\/a>]\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-8c650c4\" data-id=\"8c650c4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc37ceb elementor-widget elementor-widget-heading\" data-id=\"dc37ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.fullserviceict.it\/?page_id=175\">WEB FARM<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d543a57 elementor-widget elementor-widget-image\" data-id=\"d543a57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.fullserviceict.it\/?page_id=175\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.fullserviceict.it\/wp-content\/uploads\/2022\/02\/HP13.jpg\" title=\"HP13\" alt=\"HP13\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e828f5 elementor-widget elementor-widget-text-editor\" data-id=\"9e828f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Sistemi cluster<\/strong> gestiscono carichi di lavoro pesanti o critici (server di <strong>posta elettronica<\/strong>, <strong>web<\/strong>, <strong>database<\/strong>, <strong>rendering<\/strong>, <strong>GRID<\/strong>) garantendo affidabilit\u00e0 e tolleranza ai guasti tramite ridondanza fisica degli apparati. [<a href=\"https:\/\/www.fullserviceict.it\/?page_id=175\"><strong>&#8230;<\/strong><\/a>]\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ASSISTENZA L\u2019attivit\u00e0 viene svolta esclusivamente dalle nostre figure professionali full time attraverso linee riservate e dai nostri supervisor, una figura professionale non applicata esclusivamente al progetto specifico ma con elevato skill tecnico e manageriale che manterr\u00e0 i rapporti con il &hellip; <a href=\"https:\/\/www.fullserviceict.it\/?page_id=174\">Continua<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"kt_blocks_editor_width":"","footnotes":""},"class_list":["post-174","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=\/wp\/v2\/pages\/174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=174"}],"version-history":[{"count":56,"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=\/wp\/v2\/pages\/174\/revisions"}],"predecessor-version":[{"id":925,"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=\/wp\/v2\/pages\/174\/revisions\/925"}],"wp:attachment":[{"href":"https:\/\/www.fullserviceict.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}